Trust is King

Sitting in one of the education streams at the #PRShow13, I must say I was delighted to hear Sky talk about one of my favourite philosophies.

 

When it comes to CSR, it’s not what you say it’s what you do that matters. “It’s frankly an old fashioned view,” muttered Graham McWilliam, Sky Group Corporate Affairs Director, “to think that your products or services alone speak for themselves. Businesses now have to do a lot more than that to win trust”. Very wise words and Sky have followed through admirably in this vein with their Sky Academy.

 

Trust certainly is a hot topic for stakeholders nowadays when we live in an increasingly transparent society. Enquiries into phone hacking, ‘Plebgate’ and non-payment of taxes are just a few cases in point. These are instances where a reputation can turn to dust overnight, particularly if there are no evident ‘CSR credits’…